In a word: absolutely.
Whether you need to replace a limb cuff that’s finally worn out, or you need an extra set of strapping to leave at school, or that TankTop is getting a little short due to growth, you can order replacement parts from our Customer Service team as needed.
Of course we want to make sure you get the right part(s) in the right size(s), so we have a three-step process – just follow the tabs below.
Please Note: Replacement Parts are available from TheraTogs, Inc. for US purchases only. Global customers, please contact your Authorized Distributor for assistance.
Replacement Parts will not be shipped outside the US.
- Make sure you know the size and model number or model name of the TheraTogs system you ordered. (Download or view the TheraTogs Product List if you need a reminder of our model numbers and names.)
- Replacement parts are only sold to existing customers, so gather up sufficient proof-of-purchase for your order. Any one of these will do:
- TheraTogs Invoice or Packing Slip number
- Product Registration code from the registration card that was included in your system.
- Product Lot Code from one of the garments in your system. To determine the Lot Code, hold the front of the TankTop or Hipster up to the light and look below or near the TheraTogs logo. You’ll see the GoldTone logo printed in gold ink; the lot code is the six- to eight-digit code printed below. (It’s easier to see with the light behind it.)
- Download and fill out the TheraTogs Replacement Parts Form:
- Circle all the component name(s) that you want to order, and indicate the number ordered.
- Indicate measurements where required.
- Fill in the model number of your current system and your proof-of-purchase information.
- Include your fax number or email so we can send you the Parts Quotation for your approval.
- Fax the form to (877) 202-5965 or email it to firstname.lastname@example.org.
- Be sure to include a return fax number or email address! Your order will not ship without your signed approval and payment.
- Customer Support will compare your request with the product configurations and send you a Parts Quotation within one business week. The Parts Quotation lists the costs of all the parts you ordered, so that you can determine the cost and content of your final order. (You can download a sample here.)
- We’ll also include a (voluntary) outcomes data survey that allows the caregiver or clinician to report – anonymously, of course – any key improvements or outcomes that you’ve seen while wearing the TheraTogs system. This data really helps us with research and reimbursement requirements, so we offer a 5% discount on your parts order if you return the form (whether the data is positive or not, of course).
- Review the Parts Quotation and mark all the parts you want to order.
- Total the cost of parts you have selected in the space provided.
- Include your Outcomes Data form to get the 5% discount.
- Enter the Visa/Mastercard and billing address information, and fax or email the completed Parts Quotation form back to us. – OR – Attach a check and mail to us at the address provided.
- Once your order authorization and payment have been received, your parts will be shipped within five business days, usually via USPS Priority Mail (to minimize your shipping costs). If you prefer UPS shipping, please indicate this on your form.